Privacy

Privacy Policy

Last updated: 13 July 2026

This policy explains how Chatora Coach and Moves n Stretch handle information shared through the website, WhatsApp, onboarding, coaching tools, payment links, Practice Better, and related communication channels.

Information we may collect

We may collect information you voluntarily share, including name, phone number, email, city, goals, food preferences, routine, progress updates, photos, measurements, health and fitness context, pregnancy/postpartum stage, symptoms, messages, payment status, and onboarding details.

How information is used

Information is used to respond to inquiries, recommend the right plan, deliver coaching, manage onboarding, maintain client records, share resources, review progress, improve services, and communicate support updates.

Health and postpartum information

Health, postpartum, symptom, and progress information can be sensitive. It is used for coaching context, support routing, and safety awareness. It is not used to diagnose or treat medical conditions. Please avoid sharing emergency information through delayed-response channels.

Third-party tools

Practice Better, WhatsApp, Razorpay (our payment processor), and video-call tools may process data according to their own policies. Clients should review third-party policies where relevant before using those tools.

This website itself sets no cookies, runs no analytics, and uses no tracking scripts.

Proof, testimonials, and consent

Transformation photos, screenshots, reviews, WhatsApp feedback, names, faces, and sensitive health details are used publicly only with permission. If proof is shared publicly, identifying details may be blurred, anonymized, or summarized for privacy.

Data sharing and retention

Information may be shared only with people or tools needed to respond, deliver coaching, manage payment, or operate the service. Client health and fitness records are retained for the active coaching period plus 12 months, then deleted. Payment records are retained for 6 years, per standard Indian tax record-keeping requirements.

Your choices

You can ask to update contact details, correct information, withdraw testimonial permission, or request reasonable deletion of non-essential records. Some records may need to be retained for business, safety, legal, or accounting purposes.

Business identity and contact

Chatora Coach is operated by Moves n Stretch Studio, a sole proprietorship. Registered address: 2nd Floor, KK Heights, New Necklace Rd, above TJSB Sahkari Bank, opp. Blackberry Complex, New Radhakisan Plots, Akola, Maharashtra 444001, India.

Grievance Officer: Mayur Dhamande, Founder — movesnstretch@gmail.com. We aim to respond to grievances within 7 business days.

For privacy questions or correction requests, email movesnstretch@gmail.com.